Returns & Exchanges
Our hassle-free return policy
14-Day Return Policy
Shop with confidence
We want you to love your purchase. If you're not completely satisfied, you can return most items within 14 days of delivery for a full refund or exchange.
Eligible for Return
- Items in original condition
- Unworn/unused items with tags
- Items that don't match description
- Damaged items (report within 48 hours)
- Vintage items not as described
Not Eligible
- Items worn or used
- Items without original tags
- Items damaged by customer
- Sale items marked "Final Sale"
- Items returned after 14 days
How to Return
- Contact Us: Email us at returns@pastandpresent.co.za with your order number and reason for return.
- Get Approval: We'll review your request and send you a return authorization within 24 hours.
- Ship It Back: Pack the item securely and ship it to our return address. Keep your tracking number.
- Receive Refund: Once we receive and inspect the item, we'll process your refund within 5-7 business days.
Refund Information
Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account after we process it.
Exchanges
Want a different size or color? Contact us to arrange an exchange. We'll hold the new item for you while you return the original.
Note on Vintage Items
Vintage items are unique and may show signs of age. We describe all imperfections in our listings. Returns for vintage items are accepted only if the item significantly differs from its description.